Do you want to join us in helping to fight diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Your tasks and responsibilities:

In search of motivated personnel with passion in problem solving and knowledge sharing. Strong customer orientation and cross function collaboration mindset are key success factors. The goal is to enable our customers and service personnel to fulfill a competent economical service to ensure a high uptime and excellent performance of our installed base.

1. Responsible for Incident management / escalations until case closure.

2. Permanently cover weekends and 3 days in the work week.

3. Participate in “Follow-the-sun” support.

4. Provide onsite support when needed.

5. Provide Regional Proactive Services (Machine Data Review) as needed.

6. Participate in continuous knowledge sharing across AP region.

7. Participate and contribute to applicable regional & global meetings as required.

8. Deliver education for CS employees.

9. Other job-related assignments given by supervisor.

10. Ability to cascade knowledge/deliver education in a professional manner.

11. Self-motivated personnel with strong desire to develop skillsets from time to time.

12. High adaptability to changes & capable of finding solutions through collaboration.

Your qualifications and experience:

• Minimum 3 years experience in customer service / engineering / laboratory / clinical environment

• Experience in service of medical products or systems in the clinical environment

• Oral and written English is a must; additional language proficiency is plus point.

• College diploma or above majored in medical engineering / electrical engineering / electronic engineering or IT

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. We aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.