Mission:

The CS Service Engineer is responsible for writing CS requirement, technical document to support about maintenance and service job of field system. Furthermore, the CS SLM engineer is also accountable for quality improvement for installed base.

客户服务工程师负责编写CS需求，技术文档以支持客户现场的系统维护和服务工作，以及客户现场装机系统的质量提升。

Areas of Responsibilities:

--Responsible for the individual work packages, which are defined by CS Project Manager. 

完成CS项目经理分派的工作包。

--Responsible for creating, maintaining CS requirement.

编写，维护CS需求。

--Responsible for creating, maintaining and illustrating technical documentations, and review as well. 

创建，评审，维护和演示技术指导文档。

--Responsible for the target-oriented management of the installed base as well as the maintenance and further development of Business Area/Line related processes around the installed base. 

以目标为导向，管理、维护客户现场装机系统，并不断发展、改进事业部或产品线相关流程。

--Be mandatory member of the BA/BL Project Team or the change control board (PLG, CCB) of the BA/BL.

作为核心成员参与BA/BL的项目组、PLG, CCB.

--Prepare & Publish Updates and support EOD/EOS.

筹备和发布成品升级，支持EOD/EOS.

--Initiates the SPOT order. 

发起SPOT订单。

--Collect all necessary information to complete SAP master data for service parts in the supply chain.

收集所有必要信息已完成SAP中的产品维护备件数据。

Education and Experience：

--Bachelor or above with major in medical, computer, electronic, mechanical engineering, etc.

生物医学工程、计算机、电子、机械工程等专业本科以上学历。

--3 years or above working experiences of medical devices industry.

3年以上医疗设备行业经验。

--Experience in medical engineering or clinical use of medical devices, preferably in the range of X-ray, Angiography or Cardiology systems.

生物医学工程或医疗设备临床应用经验，X光产品，血管造影、心血管造影系统优先。

--Customer service experience preferred.

有客户服务工作经验优先。

--Good engineering investigating, trouble shooting and solution ability.

良好的故障分析、排查、并提出解决方案的能力。

--Experience in writing of CS requirement and technical documents.

充足的客户服务产品需求、技术文档的编写经验。

--Experience in international and local country audit, can handle various audits with satisfying result.

充足的国际、国内审核经验，能够应对各种审核，并取得满意结果。

--Good Communication, organizing and coordinating ability.

良好的沟通、组织、协调能力。

--Good verbal and written communication skills in English and can use English as working language.

良好的英语口头和书面沟通技能，英语可以作为工作语言。